Orders / Pair 24 of 41
One request moves a clock, the other moves the money
Delays come with a request attached. The request either asks you to push a date back or asks you to hand the balance over, and the difference is not visible in the tone.
Two requests, one polite message
Both requests land the same way. Something has gone slower than expected, there is an apology, and there is a small action for you on the order screen. Both are reasonable. Both are asked politely. Both are resolved by a single control.
What makes this pair genuinely hard is that the wording is not a reliable guide to which control is meant. The words used for these two actions differ from market to market, and a seller describing what they want does not always know or care which button the market puts it behind.
There is a second reason the pair blurs. Both requests are made at the same moment in an order, by the same person, for the same underlying reason. The order is late, the other side would like the situation to be less awkward, and both actions make it less awkward. Only one of them does so at your expense.
A move on the clock
This asks you to push back the point at which the market decides the order on its own. The balance stays where it is. Your ability to ask for a ruling stays where it is. Only a date changes, and the date can usually be changed again.
A move on the money
This asks you to end escrow by hand and pass the balance across. The order closes by your own action. There is nothing left for arbitration to weigh afterwards, since a ruling only has force while a balance is still held.
Who is asking, and what each request moves
Time is cheap for you to give and useful for the other side to have. A seller who is behind gains room by asking, and the worst outcome for you is that the order sits open a while longer with the money untouched.
Release is not cheap for you to give. It is the whole of your position handed over in one action, in exchange for a reason rather than an outcome. Any argument you might have wanted to make later has to be made before you press, not after.
This is the pair to be slowest about. Slow is free here. See the money section for what escrow is holding and why, and a dispute or a report for what a held balance still lets you ask for.
Follow the balance, not the sentence
The test that separates them
Before you touch anything, work out what state the balance is in one minute afterwards. If the market is still holding it, you granted time. If it has left, you released.
- Open the order screen rather than the message.
- Read what the control itself claims to do, in the market's own words.
- Ask whether a dispute would still be possible immediately after pressing it.
- If the answer is no, or you cannot tell, you are looking at a release and not an extension.
One of these mistakes is cheap
- If you treat a release as a request for time
- You press once and the money is gone. No ruling can follow, no arbitration can help, and the reason you were given is now the only thing you hold. This is the expensive direction by a very wide margin.
- If you treat a request for time as a release
- You refuse, or you hesitate, and somebody waits. The clock stays where it was, the balance stays held, and the cost is a slightly cooler exchange of messages. That is the whole of it.
When one direction of an error is recoverable and the other is not, the safe reading is not the accurate one. It is the recoverable one. Being wrong about an extension can be fixed in a minute. Being wrong about a release cannot be fixed at all.
This is also why pressure is a signal in itself. Time is the cheap thing to ask for, so a person who genuinely needs time asks for time. Somebody pushing hard for the other action is asking you to give up your position at the exact moment your position is doing the most work.
Answering each one
- If it is a request for more time
- Decide on the merits and grant it or do not. Either way, note the new date and check it against the market's own clock, so that you know which of the two runs out first.
- If it is a request to release funds
- Do not do it while you are still waiting for the thing you paid for. A reason to release is not the same as having received what you bought, and no explanation restores a balance once it has moved.
Questions readers send about this pair
Is it rude to refuse an extension?
No. An extension is a request, and requests can be declined without insult. Refusing one leaves the balance held and the market's own clock running, which is the state you were already in.
Can I undo a release?
Treat it as final. Once escrow has closed on your instruction there is no balance for arbitration to act on, so there is usually nothing left to reverse. This is why the pair is worth slowing down for.
What if I am asked for both at once?
Then answer only the part that moves the clock and leave the money where it is. Granting time costs you very little and keeps every other option open.